SMS Notifications

AskVoicely ("we," "our," or "us") may send SMS text messages to portal account holders who provide a mobile phone number. These messages relate to your account and our services—not marketing or promotional texts. A description of AskVoicely products and services can be found on our website at AskVoicely.com and in our Terms and Conditions.

1. Who receives messages

Customers (organisation administrators and account users) may receive SMS about account access, website setup, subscriptions, and usage limits.

Portal administrators may receive SMS about platform operations, such as crawl or deployment failures and service capacity. Admin messages are labelled Admin advisory and are intended for internal operations staff, not end users of client websites.

2. Types of messages

Examples include:

• One-time verification or login codes you request when signing in.
• Website readiness and deployment status.
• Subscription, trial, or plan expiry reminders.
• Query usage or billing limit advisories.
• Critical service or account alerts.
• Operational alerts for portal administrators.

Message frequency varies with account activity. Most accounts receive only occasional texts; busy sites or active trials may receive more during relevant events.

3. Consent and preferences

By providing a mobile number and verifying it in the AskVoicely portal, you agree to receive transactional SMS needed to operate your account, including one-time codes you explicitly request for login or verification.

Ongoing service notifications are opt in. In your portal account under Notifications, you can separately enable or disable SMS for general updates and for critical alerts. SMS for each category requires a verified phone number. Email notification preferences are managed separately. Reply HELP for help. Reply STOP to opt-out.

Consent to receive SMS is not a condition of purchasing AskVoicely services, except where you choose SMS as your preferred channel for account security or alerts.

4. Help

For help with SMS notifications, reply HELP to any message from AskVoicely where that option is supported by your carrier. You can also contact us through the website agent (interactively or by using the Feedback button), using the feedback form via the Contact link below, or by email to customer_care@askvoicely.com.

5. Opt-out

To stop non-essential SMS, sign in to the portal, open your account settings, and turn off SMS under Notifications. You may disable general SMS, critical SMS, or both (subject to keeping at least one critical alert channel enabled, such as email).

You can also reply STOP to opt-out of AskVoicely SMS notifications where that option is supported by your carrier; we will honour opt-out requests in accordance with applicable law.

6. Costs, carriers, and privacy

Message frequency varies with account activity. Most accounts receive only occasional texts; busy sites or active trials may receive more during relevant events. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. We use your phone number only as described in our Privacy Policy and do not sell mobile numbers for third-party marketing.

We may update this notice from time to time. Continued use of SMS notifications after an update constitutes acceptance of the revised notice.